Policies and Privacy for Top Rise Motors

  1. Introduction Welcome to Top Rise Motors. We are committed to providing top-quality vehicle maintenance and repair services while ensuring the privacy and security of our customers’ personal information. This document outlines our policies and privacy practices.
  2. Service Policies

2.1 Booking and Appointments

  • Customers can book services through our website, mobile app, or by visiting our center.
  • Appointments should be scheduled in advance to ensure availability.
  • A confirmation message will be sent upon successful booking.

2.2 Service Warranty

  • We provide a warranty on parts and labor for repairs as per manufacturer guidelines.
  • The warranty does not cover damages caused by improper use, accidents, or modifications.

2.3 Pricing and Payments

  • Prices for services are listed transparently and may vary based on vehicle model and condition.
  • Payments can be made via cash, credit/debit cards, or digital payment platforms.
  • In case of additional repairs, customer approval will be sought before proceeding.

2.4 Cancellation and Refund Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • Refunds for prepaid services are processed within 7 business days.
  • No refunds for services already rendered.

2.5 Vehicle Storage and Responsibility

  • We ensure the security of vehicles during service.
  • However, we are not responsible for personal belongings left inside the vehicle.
  • Vehicles should be collected within 48 hours after service completion to avoid storage fees.
  1. Privacy Policy

3.1 Collection of Personal Information

  • We collect customer information such as name, contact details, and vehicle details for service purposes.
  • Payment information is securely processed through trusted third-party payment gateways.

3.2 Use of Information

  • Customer data is used for service fulfillment, invoicing, and customer support.
  • We may send promotional offers or service reminders with customer consent.

3.3 Data Protection and Security

  • Customer data is stored securely with encryption measures.
  • We do not share personal information with third parties without consent, except as required by law.

3.4 Customer Rights

  • Customers have the right to request access, correction, or deletion of their personal data.
  • Requests can be made via email or by visiting our service center.
  1. Compliance with UAE Regulations We adhere to UAE consumer protection laws and data privacy regulations to ensure a secure and trustworthy experience for our customers.
  2. Contact Information For any inquiries regarding our policies and privacy practices, please contact us at:

Top Rise Motors
Musaffah – Musaffah Industrial – Abu Dhabi – United Arab Emirates

Phone: 0544000920
Email: info@toprisemotors.com
Website: https://toprisemotors.com/

By using our services, customers agree to abide by these policies. We reserve the right to update this document as necessary to comply with legal or operational requirements.

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